• free shipping from 50 USD
  • 30 days for product refund

Returns and complaints

Returns

Goods purchased on the artulio.com online store are subject to returns and complaints.

The buyer has the right to withdraw from the contract without giving a reason within 130 calendar days from the moment of creating the transaction.

The condition for using this right is the return of purchased goods in an undamaged condition.

To make a return / complaint, you should fill out the form attached to the sent shipment or use the form available AT THIS LINK, and then attach it to the returned goods and send it to the company’s address:

NUBIMO Mateusz Osiwalski

Street Gdyńska 4

83-000 Pruszcz Gdański

Complaints

1. NUBIMO is responsible for defects in the product in accordance with applicable law regulations. In the case of non-consumer sales, the provisions on warranty contained in the Civil Code are excluded.

2. Complaints for warranty claims can be submitted electronically (along with a photo of the advertised item) using the Complaint Notification Form or in writing to NUBIMO’s address.

3. Sending a photo of the defective item will allow the complaint to be considered without the need to return the item.

4. The warranty on the product sold does not exclude, limit, or suspend the buyer’s rights arising from the warranty for defects in the product.

5. The customer has the right to demand a price reduction or to withdraw from the contract, unless NUBIMO immediately and without excessive inconvenience to the customer replaces the defective product with a non-defective one or removes the defect. This limitation does not apply if the product has already been replaced or repaired by NUBIMO, or if NUBIMO has not replaced the product with a non-defective one or has not removed the defect.

6. NUBIMO will consider the warranty claim within 14 days of receiving it in the correct form. If NUBIMO does not respond to the customer’s demands within 14 days, it means that it has deemed the demands to be justified.

7. In each of the above cases, when fulfilling the customer’s demands involves delivering a new or repaired product, NUBIMO bears the cost of delivery.

ADDRESS FOR COMPLAINTS:

NUBIMO Mateusz Osiwalski

Street Gdyńska 4

83-000 Pruszcz Gdański

WARRANTY CLAIM PERIOD: 2 years