• free shipping from 50 USD
  • 30 days for product refund

Terms and Conditions

§1 General provisions

These regulations define the rules for making and implementing orders for goods placed by customers via the online store “artulio.com”.

The owner of the Store is the company NUBIMO Mateusz Osiwalski running a business at 4 Gdyńska Street in Pruszcz Gdański (code: 83-000) entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister of economy, NIP 604-003-72-19 REGON 220413499.

A customer using the Store may contact its owner via e-mail at office@artulio.com or by calling +48 500-356-580.

Through the Store, the Seller provides the following services:

a) familiarize yourself with the Store’s assortment,

b) sale of Products,

c) maintaining the Customer Account.


§2 Definitions

E-mail address – the User’s e-mail address provided by the User during the Account creation procedure or changed later in the “My Account” panel.

Price – value expressed in monetary units (PLN, USD, EUR), which the Customer is obliged to pay to the Seller for the Product. The prices given in the Store are gross prices (including VAT).

Registration form – a form available in the Store that allows you to create an Account.

Order form – an interactive form available in the Store and enabling the Customer to place an Order.

Password – a string of alphanumeric characters provided by the User and assigned to the User and his Login, set when setting up the Account, which can be later changed by the User, and in combination with the login allows the User to log in and use the Store.

Consumer – a natural person concluding a contract with the Seller within the Store, the subject of which is not directly related to his business or professional activity.

Entrepreneur – a natural person, legal person or an organizational unit that is not a legal person, to whom a separate act grants legal capacity, conducting business activity on its own behalf, which uses the Store.

Customer – a Consumer or Entrepreneur who concludes an Agreement within the Store.

Account – the Customer’s individual account in the Store, through which the Customer’s data and information provided by the Customer, as well as information about Orders made by him, are collected.

Cart – an element of the Store’s software that allows you to place an Order, view its data and modify them.

Login – the User’s e-mail address provided during the registration procedure to the Store and assigned to him, enabling the given User to log in to the Account and use the Store.

Cookies – files saved on the Customer’s device when the Customer visits the Store’s website, in which settings and other information used on the websites visited by him are stored.

Privacy Policy – a document specifying the provisions regarding processing of personal data, is available here.

Product – a movable item or service available in the Store, which is the subject of the Agreement between the Customer and the Seller.

Regulations – these regulations.

Store – an online store run by the Seller at the Internet address artulio.com.

Seller – the owner of the Store. (§1. pt. 2.)

Agreement – a distance agreement within the meaning of art. 2 pt 1 of the Act of May 30, 2014 on consumer rights, between the Seller and the Customer, the subject of which is the sale of the Product or, depending on its characteristics, a contract for the provision of services or a contract for specific work.

User – any person using the Store.

Order – a declaration of will submitted by the Customer via the Order Form, aiming directly at the conclusion of the Agreement, preceded by the acceptance of the Regulations, selection of goods and selection of the payment method.


§3 Creating an account

Creating an Account by the User is not required to get acquainted with the Store’s assortment, but it is necessary to place an Order and conclude an Agreement.

Registration and setting up an Account takes place by completing the Registration Form by the User. In the Registration Form, it is necessary for the User to provide an e-mail address.

The user can also enter his/her first and last name.

Setting up, registering and using the Account in the Store is free of charge and possible for an indefinite period.

As part of the Account creation procedure, each User sets their own Account Password. Requirements as to the content of the Password are provided to the User when setting up (registering) the Account.

Logging in to the Account is done by providing the Login (e-mail address) and Password established in the Form of setting up (registration) by the User.

Before completing the process of setting up an Account, the User may agree to receive information about the current offer of the Store in the form of a Newsletter. More information about the Newsletter, including the rules of its resignation, can be found here.

The condition for completing the creation of the Account is the User’s declaration that he has read the content of these Regulations and accepts its content, submitted during the registration process by checking the appropriate box, also containing a declaration of having read the Privacy Policy.

The User undertakes not to provide the data needed to log into the Store account to unauthorized persons. The consequences of making the data referred to in the preceding sentence available by the User to unauthorized persons shall be borne by the User.

The User is obliged to provide his own personal data when creating an Account, and at the same time to ensure the accuracy of such personal data.

The Seller will provide the Customer with information related to the sale of Products to the Customer in electronic form (e-mail) and in the My Account panel, unless a different mode of providing information results from the detailed provisions of the Regulations or the Customer and the Seller mutually agree on a different mode of providing information.

The User may at any time, without giving reasons and without incurring any fees, delete the Account in the panel My account If the account is deleted, all data will be deleted, except for the data necessary for the complaint process and the handling of any claims, which will be stored until the expiry of the limitation periods for civil law claims arising from completed orders. The Customer’s data contained in the Seller’s tax books and related documents will be stored until the expiry of the limitation period for tax liabilities, in accordance with the Tax Ordinance.


§4 Technical requirements for using the Store and security

Using the Store, including browsing the Store’s assortment and placing Orders requires:

a) terminal device, enabling generation of the Store’s website, with access to the Internet and a working web browser,

b) an active e-mail account,

c) enabled cookies in accordance with the information provided in the Privacy Policy.

The Seller informs that the public nature of the Internet and the use of services provided electronically may involve the risk of obtaining and modifying Customer data by unauthorized persons, therefore Customers should use appropriate technical measures to minimize the above-mentioned risks. In particular, they should use antivirus programs and programs that protect the identity of those using the Internet. The Seller never asks the Customer to provide him with the Password in any form.


§5 Orders; Conclusion of the Agreement

1. Placing an Order constitutes the Customer’s submission to the Seller of an offer to conclude a Sales Agreement for the Product(s) being the subject of the Order.

2. Placing an Order by the Customer for Products in the Store’s assortment is possible only for the Customer who has an active Account established in accordance with the provisions of §3 of the Regulations.

3. In order to place an Order, you must:

a) set up an Account by entering the data required by the Seller in the appropriate field before placing the first Order, unless it has already been set up,

b) log in to the Account,

c) select the Product that is the subject of the Order, and then select the “Add to cart” and “Go to order processing” button,

d) indicate the delivery address and invoice details,

e) choose one of the available delivery methods,

f) choose one of the available payment methods,

g) check the box “Order and pay”

4. After placing the Order, the Seller confirms its receipt, and then informs about sending the Order, subject to section 5 below. Confirmation of receipt of the Order and information about its sending is made by the Seller sending an appropriate electronic message to the Customer’s e-mail address. It contains at least the Seller’s statement on receipt of the Order and its sending, confirmation of the conclusion of the Agreement and information on the total price of the Product(s) covered by the Order as well as on all additional costs that he is obliged to incur in connection with the conclusion of the Agreement.

5. The Seller has the option of partial acceptance of the Order when the Products covered by the Order are unavailable or are not available in the appropriate number. If it is impossible to execute the placed Order due to the unavailability of the ordered Product or the lack of availability in the appropriate number, the Order will be processed in the appropriate part. In special cases, the number of Products purchased by the Customer may be limited, of which the Customer is each time informed when placing the Order.

6. The prices in the Store placed at the given Product are gross prices and do not contain information on delivery costs and any other costs that the Customer will be obliged to incur in connection with the conclusion of the Agreement, about which the Customer will be informed when choosing the method of delivery and placing the Order.

7. The Store reserves the right to update the prices of the Products made available on the Store’s website, however, the price of the Product applicable at the time of placing the Order remains binding for the Customer. The price change does not apply to Orders that were placed before the price change was introduced.


§6 Payment; Invoices/receipts sent electronically

1. Detailed information on acceptable payment methods can be found here.

2. If the Customer chooses payment by online transfer or card payment, the Customer, at the time of placing the Order, is obliged to provide funds corresponding to the value of the placed Order, including delivery costs. In the absence of payment for the Product in advance, the Order will not be processed.

3. By accepting the Regulations, the Customer also requests a fiscal receipt or invoice documenting the sale made to him.

4. The Customer agrees to the Seller issuing receipts/electronic invoices in the form of a pdf file and sending them to the e-mail address provided by the Customer or making them available in the Account set up by the Customer.


§7 Delivery

1. Delivery of the product is available only to customers with a delivery address within the territory of the Republic of Poland. The seller does not ship products outside the territory of the Republic of Poland. The delivery of the product will be made to the address specified in the order.

2. Detailed information about the delivery methods can be found here.

3. On the day of shipping the product to the customer, a confirmation message is sent via email or SMS to the customer’s phone number, confirming the shipment has been sent by the seller.

4. The client is obliged to examine the delivered shipment in a manner and time customary for shipments of this type. In case of defects, shortage, or damage of the shipment, the Customer has the right to demand that the delivery person draw up the appropriate protocol.


§8 The right to withdraw from the agreement.

1. The client may withdraw from the agreement within 30 days without giving any reasons, by submitting a statement of withdrawal to the seller. To meet the deadline for withdrawing from the Agreement, it is sufficient for the Customer to send a statement before the end of the 30-day period.

2. The deadline for withdrawing from the Agreement specified above begins from the delivery of the Product to the Client or to a third party indicated by them other than the carrier.

3. In case of a contract for multiple products which are delivered separately, in batches, or in parts, the period for withdrawal from the contract starts from the delivery of the last item, batch or part of the product.

4. Statement of withdrawal from the Agreement may be sent in writing by registered mail to the address indicated in §1 point 2. Translation: of this Regulation, via email to the address: biuro@artulio.pl or submitted on a form, the template of which has been provided by the Seller. <<<<>>>>>.

5. The seller will send the customer an email confirmation upon receiving the withdrawal form submitted by the customer.

6. Consequences of withdrawing from the Agreement:

a) in the event of withdrawal from the Agreement, the Seller shall immediately, but no later than within 30 days from the day of receiving the Customer’s statement of withdrawal from the Agreement, refund to the Customer all payments made by him/her; however, the Seller may withhold the reimbursement until receiving the Product back or until the Customer provides proof of its return.

b) The refund will be made using the same payment methods that were used by the Customer in the transaction, unless the Customer explicitly agrees to a different method of refund. The seller may withhold the refund until they receive the returned product or until the customer provides proof of its return.

c) If a customer exercising the right of withdrawal has chosen a delivery method other than the cheapest regular delivery method offered by the Seller, the Seller is not obliged to reimburse the customer for any additional costs incurred.

d) The product cannot be returned to the Seller’s brick-and-mortar store.

7. The right to withdraw from the Agreement does not apply to the Client in the case of concluding an Agreement:

a) The right to withdraw from the agreement does not apply to the Customer in the case of an agreement: where the subject of performance is an item delivered in a sealed package that cannot be returned after opening the package due to health or hygiene reasons, if the packaging has been opened after delivery.

b) where the subject of the contract is for products which, due to their nature, are inseparably connected with other things after delivery.

c) In which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery.


§9 Complaint procedure; Warranty; Guarantee

1. Complaints regarding Products can be submitted under the provisions of the Civil Code regarding warranty. In the case where a given Product is covered by a warranty provided by the guarantor, complaints can be directed based on such warranty directly to the guarantor.

2. The seller does not provide a warranty for the products. The Products presented in the Store may, however, be covered by a warranty provided by a guarantor (e.g. manufacturer or distributor). The detailed conditions for the exercise of warranty rights, its duration, and the procedure for submitting a warranty-based complaint are provided in the warranty statement (e.g., warranty card issued by the guarantor and attached to the Product).

3. The following provisions of the Terms and Conditions specify the rules for submitting to the Seller, based on the provisions regarding warranty, complaints concerning the Products purchased in the Store.

4. The seller is obliged to provide the Customer with a Product free from defects. The Seller is liable for defective Products under the warranty in accordance with the provisions of the Civil Code.

5. The complaint about the Product can be reported electronically by sending an email to the following email address: sklep@artulio.pl. The complaint should include, in particular, a brief description of the defect discovered, the circumstances and the date of its occurrence, and the data of the Customer filing the complaint.

6. In case when a customer files a complaint concerning a product based on warranty, the customer is entitled to:

To file a statement on the price reduction or withdrawal from the sales contract concerning a defective Product (i.e. to refund the price paid for the defective Product), unless the Seller immediately and without undue inconvenience for the Customer replaces the defective Product with a product free from defects or removes such a defect. This limitation does not apply if the Product has already been exchanged or repaired by the Seller, or if the Seller has not fulfilled the obligation to exchange the Product with a non-defective product or to remove the defect. The reduced price should be in such proportion to the price of the defective Product resulting from the sales contract, as the value of the defective Product is to the value of a product free from defects. The customer cannot withdraw from the contract if the defect of the product is insignificant. The customer may, instead of the proposed repair, demand the replacement of the defective product with a product free from defects, or instead of replacing the defective product, demand that the defect be remedied, unless bringing the defective product into conformity with the sales contract in the manner chosen by the customer is impossible or would require excessive costs compared to the method proposed by the seller.

b) a demand for the exchange of the defective Product for a product free from defects or a demand for the defect to be remedied. The seller is obliged to replace the defective product with a product free from defects or repair the defect within a reasonable time and without undue inconvenience to the customer. The seller may refuse to fulfill the customer’s request if bringing the defective product into conformity with the contract in the manner chosen by the customer is impossible or would require excessive costs compared to the second possible method of bringing it into conformity with the contract.

7. If the claim made by the customer regarding the complaint concerns the repair of the Product, replacement of the Product with a new one, or reduction of the price of the Product, the Seller will respond to the customer’s request immediately, no later than 30 days after it was submitted. After this period has elapsed without effect, the lack of a response from the Seller to the Customer’s request is considered an acknowledgment of the justification of the complaint.

8. If the Customer declares withdrawal from the contract in the complaint, the Seller shall address this request without undue delay, no later than within 30 days from its submission. If the Seller does not respond to the complaint within this period, it is deemed that the complaint has been accepted.

9. Products advertised under the specified procedure should be returned to the Seller in accordance with §1 point 2, i.e., to the following address: Nubimo Mateusz Osiwalski, Gdyńska 4 Street, 83-000 Pruszcz Gdański.

10. The seller is liable under warranty if a defect in the Product is discovered before the expiration of two years from the date of the Product’s delivery to the customer.

11. According to the Civil Code, in case of a complaint based on warranty, the claim for defect removal or exchange of the defective Product for a new one expires after one year from the day of detecting the defect, while the statute of limitations period cannot end before the expiry of the period referred to in point. 10 above.

12. In the deadlines specified in point. 11 above, the Customer may submit a statement of withdrawal from the agreement or of a price reduction. If the Customer requested the replacement of the defective Product with a product free from defects or the removal of defects, the period for submitting a statement on withdrawal from the contract or a price reduction begins to run from the moment of the ineffective expiry of the deadline for exchanging the defective Product or removing the defect. If the expiry date of the Product specified by the Seller or the manufacturer ends after two years from the date of the Product’s delivery to the Consumer, the Seller is liable for physical defects of the Product found before the expiry of this period.

13. Complaint procedure rules regarding the functioning of the online store website:

a) The seller is responsible for the proper functioning of the store (including the online store website),

b) Any comments and complaints regarding the functioning of the online store website should be reported by sending an email to the following email address: office@artulio.com, or in writing by letter to the address of the seller provided in §1 point 2. Regulations

c) The user may file a complaint within 30 days from the day on which the user discovered defects or interruptions in the provision of electronic services through the Store. Filing or not filing a complaint does not deprive the User of the possibility to pursue claims arising from generally applicable laws.

d) In the complaint, the User should provide at least: their name and surname, correspondence address (which can be an email address if the User chooses this way of communication), type and date of occurrence of the reasons for the complaint, and all circumstances justifying the submission of the complaint. If the complaint does not contain the data necessary to properly consider the complaint, the Seller may ask the complainant to provide the missing information.

e) The Seller will respond to the complaint within 30 days from the date of its receipt. The response will be sent to the User’s correspondence address or email address indicated in the content of the complaint, or conveyed in another way individually agreed with the User.

14. In the case of withdrawal from the contract (§8 of the Regulations) or filing a complaint about the Product (§9 of the Regulations), the rules of return can be found here.


§10 Out-of-court methods of considering complaints and pursuing claims.

1. Detailed information on the possibility for the User to use out-of-court methods of considering complaints and pursuing claims, as well as the rules for access to these procedures, are available at the offices and websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection, and at the following internet addresses of the Office of Competition and Consumer Protection:

a) http://www.uokik.gov.pl/spory_konsumenckie.php,

b) http://www.uokik.gov.pl/sprawy_indywidualne.php,

c) http://www.uokik.gov.pl/wazne_adresy.php.

2. The user has the following examples of possible use of extrajudicial methods for considering complaints and pursuing claims: a) The user is entitled to apply to a permanent consumer arbitration court referred to in Art. for redress. 37 of the Act of 15 December 2000. on Trade Inspection (Journal of Laws of 2014, item 148, as amended), along with a request to settle a dispute arising from the agreement concluded with the Seller, b) The user is entitled to apply to the voivodeship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of 15 December 2000. on Trade Inspection (Journal of Laws of 2014, item 148, as amended), along with a request to initiate a mediation proceeding for an amicable settlement of the dispute between the Consumer and the Seller.

3. The user may obtain free assistance in resolving a dispute between them and the Seller by also using the free assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Polish Consumer Association).

4. The user, in order to amicably resolve disputes, may also use the EU’s online dispute resolution platform, available at: http://ec.europa.eu/consumers/odr/.


§11 Personal data protection

Regulations regarding the processing of personal data have been presented in the Privacy Policy on the Store’s website.

§12 Final provisions

1. The content of the Regulations is made available free of charge, without any time limits, to Customers at https://artulio.com/regulamin.

2. Without prejudice to point 3 below, the Store Regulations may be amended, in particular in the event of:

a) changes in the applicable legal regulations applicable to the Store,

b) changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations,

c) changes in the functioning of the Store necessary to maintain the security of concluded Agreements.

3. The content of changes to the Regulations will be communicated to every Customer who has an Account via a message sent to the e-mail address provided by them – either at the time of setting up the Account or later changed in the “My Account” panel. Notification of changes to the Regulations in the manner specified above shall take place no later than 14 calendar days prior to the entry into force of the amended Regulations. If a registered User of the Store does not accept the new content of the Regulations, they may terminate the agreement with the Seller for the provision of the Account management service by deleting their Account in the Store. The change of the Regulations is effective only for the future. The amendment of the Regulations does not affect the acquired rights of Customers and has no impact on Agreements concluded before the entry into force of the amendment of the Regulations.

4. The User is obliged to use the store in a manner consistent with the law and good practices, taking into account respect for personal rights, copyright and intellectual property rights made available in the Store, as well as the rights of third parties, as well as not to provide content of an unlawful nature. The user is obliged to enter data that is consistent with the actual state of affairs.

5. In case of violation of the provisions of the Regulations, in particular §3 point 9 or 10, the Seller has the right, at their discretion, to block the Account until the User remedies the breach or to independently remove incorrect, inconsistent data with the actual state, or to delete the User’s Account in the Store. All rights to the online store website, including text and graphic elements, IT mechanisms, layout, and other elements of the website, are reserved.

6. The Seller allows customers who have made a purchase of a product in the Store to publish individual and subjective opinions regarding the products acquired by them on the Store’s website. Resignation from the service of publishing reviews is possible at any time and consists in the Client ceasing to post content on the website of the Store. §3 point 4 applies mutatis mutandis.

7. The elements of the online store’s website can only be used within the scope of permitted use, as defined by the provisions of the Act of 4 February 1994. On the copyright and related rights, the Act of July 27, 2001 The Act of 27 July 2001 on the Protection of Databases.

8. It is prohibited to copy, modify in any way, in whole or in part, the website of the Store for any purpose, especially commercial, without the prior written consent of the Seller.

9. In order to properly provide services and information, and for the purpose of collecting anonymous statistical information, the Store uses information stored by the server on the User’s end device, which is then read each time the internet browser is connected (so-called cookies). The user can change the browser settings at any time to refuse such files or to be informed about their transmission.

The Terms and Conditions are governed by Polish law.

Form for withdrawing from the contract: LINK TO THE WITHDRAWAL FORM.

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